Privacy Policy

Last updated: August 2026

Introduction

meadow-hare ("we", "our", or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

We may collect personal information that you voluntarily provide to us when you:

• Complete a booking or enquiry form on our website
• Subscribe to our newsletter or mailing list
• Purchase admission tickets or memberships
• Participate in surveys or promotional activities
• Contact us via email or other communication channels

The personal information we collect may include your name, email address, postal address, and any other information you choose to provide.

Automatically Collected Information

When you access our website, we may automatically collect certain information about your device and browsing activity, including:

• IP address and approximate geographic location
• Browser type and version
• Operating system
• Pages visited and time spent on each page
• Referring website or search terms used

How We Use Your Information

We use the information we collect for the following purposes:

• To process and confirm your bookings and purchases
• To respond to your enquiries and provide customer support
• To send you information about upcoming events, promotions, and garden news (with your consent)
• To improve our website, services, and visitor experience
• To analyse website usage and trends
• To comply with legal obligations

Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

• Service providers who assist us in operating our website and conducting our business (subject to confidentiality agreements)
• When required by law or to respond to legal process
• To protect our rights, property, or safety, or that of our visitors

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. When your information is no longer required, we will securely delete or anonymise it.

Your Rights

Subject to applicable law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Object to or restrict certain processing activities
• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the details provided below.

Children's Privacy

Our website is not directed at children under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a revised "last updated" date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Email: [email protected]
Address: Botanical Drive 42, Constantia, Cape Town, Western Cape, 7806, South Africa